Refund policy
Return & Refund Policy
Last updated: October 28, 2026
Cancellations
Orders can be cancelled within 2 hours of purchase. After that, the order is processed for shipping and can’t be cancelled.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 48 hours of delivery with your order number and photos of the item and packaging. We’ll send a replacement or issue a refund.
Lost packages
If your tracking shows no updates for 15 business days, contact us. Orders with Shipping Protection will be reshipped for free. Without Shipping Protection, we’ll open a claim with the carrier and act on its result.
Refunds
Once we receive and inspect a return, we’ll let you know if it’s approved. Approved refunds are issued to your original payment method within 10 business days. Original shipping fees and Shipping Protection are non-refundable.
Bundles and free items
If you return part of a 150-day supply, the free pack is deducted from your refund. The refund is recalculated at the regular single-pack price for the packs you keep.
30-Day Returns
You can return unopened packs within 30 days of delivery for a refund of the product price. To be eligible, items must be unopened, unused and in their original sealed pouch, in the same condition you received them. For hygiene reasons, opened or used nasal strips cannot be returned or refunded.
To start a return:
- Email supportbreathly@gmail.com with your order number and the items you want to return, before sending anything.
- If your return is approved, we’ll send you the return address and instructions.
- Ship the items with a tracked service. Return shipping costs are paid by the customer and are non-refundable.
Items sent back without prior approval, or that arrive opened or used, will not be refunded.
Contact
supportbreathly@gmail.com
We reply within 24–48 hours, Monday to Friday.